SAP CRM Online Quiz

Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Q 1 - In SAP CRM, which of the following component contains Adapter and CRM Middleware to communicate with hand held devices?

A - SAP CRM Server

B - SAP Enterprise Portal

C - SAP Mobile Clients

D - Handheld devices

Answer : A

Explanation

SAP CRM server which has sub components like −

CRM Enterprise Functions
CRM Middleware
Adapters to communicate with hand held devices and internet

Q 2 - Which of the following functions are supported using CRM 7.0 Web Channel?

Answer : A

Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?

A - Marketing Analysis

B - Worklist

C - Accounts and Products

D - None of these

Answer : C

Q 4 - Which of the following sales channels that can be managed by SAP CRM Sales?

Answer : E

Q 5 - Which of the following is not used to define the source of opportunities in sales cycle?

A - Trade Fair

B - Bid Invitation

C - Calling or an email

D - Request for Quotation

Answer : D

Q 6 - Arrange the following steps in correct order for Quotation and Order Management?

A - Create Quotation, Enter Product and Configure, Send Quotation, Check Availability, Pricing and Value

B - Create Quotation, Enter Product and Configure, Check Availability, Pricing and Value, Send Quotation

C - Create Quotation, Enter Product and Configure, Send Quotation, Pricing and Value, Check Availability

D - Create Quotation, Send Quotation, Enter Product and Configure, Check Availability, Pricing and Value

Answer : B

Q 7 - Which of the following is not a function in Marketing SAP CRM?

A - Managing marketing campaigns, marketing-campaign process, including design, execution, coordination, optimization, and monitoring.

B - To analyze the customer behavior, products, market channels, trends, profitability, and other important information related to customer.

C - To create personalized product proposals for each Web site visitor and it involves existing or new customers to the company.

D - To manage, monitor, capture and save all the critical details about customers, products, partners and prospects.

Answer : D

Q 8 - Service Requests are available in CRM 7.0 and are introduced to provide functionality in service tickets?

A - True

B - False

Answer : A

Explanation

Service Ticket was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction. Service Requests are available in CRM 7.0 and are introduced to provide functionality in service tickets.

Q 9 - Which of the following is correct about Service Request?

A - Only IC roles

B - Print/Print Preview

C - Display Object Relationship

D - Escalation Management

Answer : A

Q 10 - Which of the following component of Interaction Center can be used to add notes to business transactions?

A - Account Information

B - Scratch Pad

C - Communication Information

D - None of the above

Answer : B

Explanation

Scratch Pad

This is used to add notes to business transactions. Agent can write notes and at any time these notes can be added to business transactions

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